This Privacy Policy explains how Ji17 Casino collects, uses, stores, protects, and shares your personal information when you register and play on the ji17 platform. We are committed to handling your data responsibly, transparently, and in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable PAGCOR standards.
Ji17 collects only the personal data necessary to operate your account, verify your identity, process transactions, and comply with PAGCOR and Philippine anti-money laundering obligations. You have the right to access, correct, and request deletion of your data at any time through customer support.
All personal data stored by ji17 — including identity documents, transaction history, and account credentials — is encrypted at rest using industry-standard AES-256 encryption. Data in transit between your device and ji17 servers is protected by TLS 1.3. Passwords are stored as bcrypt hashes and are never readable by ji17 staff.
Ji17 does not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared only with strictly necessary service providers (payment processors, KYC verification providers), regulatory authorities (PAGCOR, AMLC) where required by law, and fraud prevention partners operating under binding data protection agreements.
Ji17 processes personal data in accordance with the Philippine Data Privacy Act of 2012 (R.A. 10173) and its implementing rules. Ji17 maintains a Data Protection Officer (DPO) and has registered its data processing systems with the National Privacy Commission (NPC) as required by applicable law.
Ji17 retains personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by Philippine law. KYC documents and transaction records are retained for a minimum of five (5) years as required by anti-money laundering regulations. Account data is deleted within 90 days of confirmed account closure, subject to legal retention obligations.
In the event of a personal data breach that is likely to result in harm to affected individuals, ji17 will notify the National Privacy Commission within 72 hours of becoming aware of the breach. Affected Players will be individually notified without undue delay, with guidance on protective steps they should take in response.
Ji17 Casino ("Ji17," "we," "us," or "our") operates the online gambling platform accessible at https://ji17.vip. This Privacy Policy ("Policy") applies to all personal data processed by Ji17 in connection with the registration, operation, and closure of player accounts on the Platform, as well as any communications between Players and Ji17 customer support.
This Policy should be read alongside Ji17's Terms and Conditions and Responsible Gaming Policy, which are published separately on this site. By creating a ji17 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Ji17 is committed to processing personal data lawfully, fairly, and transparently in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, hereinafter "DPA"), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission (NPC).
This Policy applies to all services offered at ji17.vip, including the live casino, slots, fishing games, bingo, sports betting, the VIP program, and any promotional communications sent to registered Players.
For the purposes of the Philippine Data Privacy Act of 2012, Ji17 Casino is the personal information controller responsible for your data processed through the Platform. Ji17 has appointed a Data Protection Officer (DPO) who oversees compliance with data protection law and serves as the point of contact for privacy-related requests and inquiries from Players and the National Privacy Commission.
Contact details for Ji17's Data Protection Officer are provided in Section 16 of this Policy. All privacy requests, complaints, and data subject rights exercises should be directed to the DPO through the contact channels specified.
Ji17 collects the following categories of personal data in connection with the operation of your account:
| Category | Specific Data Points | Purpose |
|---|---|---|
| Registration Data | Philippine mobile number, password (hashed), date of birth, country of residence | Account creation and authentication |
| Identity / KYC | Full legal name, ID type and number, ID scan or photo, selfie/liveness check, date of birth, nationality | Age verification (21+), identity verification, AML compliance |
| Financial Data | GCash number, bank account details (BPI, BDO, UnionBank), transaction history, deposit and withdrawal amounts and timestamps | Payment processing, withdrawal verification, AML monitoring |
| Contact Information | Registered mobile number, optional email address | Account communication, OTP delivery, support responses |
| Gameplay Data | Game session logs, bet amounts, win/loss records, RNG seed references, sports betting selections | Game integrity, dispute resolution, responsible gaming monitoring |
| Technical Data | IP address, device type and model, operating system, browser type, session timestamps, approximate geolocation (city level) | Security monitoring, fraud detection, unauthorized access detection |
| Responsible Gaming | Configured loss limits, self-exclusion status and period, reality check settings, cooling-off periods | Responsible gaming tool operation and enforcement |
| Support Communications | Live chat transcripts, support ticket content, complaint records | Customer service delivery, quality assurance, dispute resolution |
Ji17 does not knowingly collect sensitive personal information beyond that necessary for KYC and AML compliance (specifically, government ID data and financial account information). We do not collect health data, biometric data beyond liveness-check photos for KYC, or political affiliation data.
The majority of personal data ji17 holds is provided directly by you during the account registration process, KYC verification, deposit and withdrawal transactions, and communications with our support team. You choose what information to provide, subject to the minimum requirements necessary to operate your account.
When you access and use the ji17 platform, our servers and application code automatically collect technical data including your IP address, device identifiers, browser type, session duration, pages visited, and game activity logs. This data is collected through standard web server logs, first-party session cookies, and application-level event tracking built into the platform software.
Ji17 may receive personal data about you from third-party service providers in the following circumstances: (a) KYC verification providers that process your submitted identity documents and return a verification result; (b) payment processors (GCash, Maya, bank partners) that confirm transaction completion and provide transaction reference numbers; (c) fraud prevention and geolocation intelligence providers that assist ji17 in identifying suspicious account activity; and (d) sports data providers that deliver real-time event results used to settle your sports betting wagers.
Ji17 processes your personal data on the following legal grounds as recognized under the Philippine Data Privacy Act of 2012:
Ji17 uses the personal data it collects for the following purposes:
Ji17 uses the following categories of cookies and similar technologies on the Platform:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair or prevent your ability to use the Platform. Ji17 does not use third-party behavioral advertising cookies or share cookie data with external advertising networks.
Ji17 shares personal data with third-party service providers that process data on our behalf and under our instructions, including: KYC and identity verification providers; payment gateway and e-wallet providers (GCash, Maya, bank partners); cloud hosting and data storage providers; customer support platform providers; fraud detection and geolocation service providers. All such providers are bound by written data processing agreements that restrict their use of your data to the services they perform for ji17 and require appropriate technical and organizational security measures.
Ji17 will disclose personal data to Philippine government authorities, regulators, and law enforcement agencies where required or permitted by law, including disclosures to: PAGCOR in connection with ji17's licensing compliance obligations; the Anti-Money Laundering Council (AMLC) in connection with mandatory suspicious transaction reports (STRs) and covered transaction reports (CTRs) under the AMLA; the National Privacy Commission in connection with data breach notifications and regulatory inquiries; Philippine courts and law enforcement agencies in response to valid legal process.
In the event of a merger, acquisition, sale of assets, or other corporate restructuring transaction involving Ji17 Casino, personal data may be transferred to the acquiring entity as part of the transaction. Affected Players will be notified of any such transfer and of any changes to the privacy terms applicable to their data prior to the transfer taking effect.
Ji17 does not sell, rent, license, or otherwise commercially exploit your personal data to third-party advertisers, data brokers, or marketing companies. Your data is not used to build advertising profiles or shared with external platforms for retargeting purposes.
Ji17 will never share your personal data with other ji17 players, publicly display your identity, or disclose your account details to any third party outside the categories described in this Section without your explicit prior consent.
Ji17's primary data processing infrastructure is located in data centers serving the Philippine market. However, certain service providers used by ji17 — including cloud infrastructure providers and KYC verification platforms — may process data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, ji17 ensures that appropriate safeguards are in place to protect your data, including: contractual clauses requiring the recipient to provide an equivalent level of data protection to that required under Philippine law; use of providers certified under recognized international data protection frameworks; and conducting transfer impact assessments where required by the NPC.
By using the ji17 platform, you acknowledge that your personal data may be transferred to and processed in countries other than the Philippines, subject to the safeguards described in this Section.
Ji17 retains personal data for the following periods, after which data is securely deleted or anonymized unless a longer retention period is required by applicable law:
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| KYC identity documents | 5 years from account closure | AMLA obligations (R.A. 9160) |
| Transaction records | 5 years from transaction date | AMLA obligations (R.A. 9160) |
| Account registration data | 90 days post account closure | Contractual and legal obligation |
| Gameplay logs | 180 days from session date | Legitimate interest (dispute resolution) |
| Support communications | 2 years from last interaction | Legitimate interest (quality, disputes) |
| Self-exclusion records | Duration of exclusion + 1 year | PAGCOR responsible gaming compliance |
| Login and security logs | 180 days from event date | Legitimate interest (security) |
Where retention beyond the periods above is required by a court order, regulatory investigation, or other legal proceeding, ji17 will retain the relevant data until the proceeding concludes and any further retention obligations are satisfied.
Ji17 implements a comprehensive set of technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Key security measures include:
Your Responsibility: Ji17's security measures protect data on our systems. You are responsible for maintaining the security of your own device, browser, and ji17 login credentials. Never share your password with anyone, including persons claiming to be ji17 staff.
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ji17:
Request a copy of the personal data ji17 holds about you, information on how it is processed, and the categories of third parties with whom it has been shared.
Request correction of inaccurate or incomplete personal data held in your ji17 account. Updates to registered mobile number or name require re-verification.
Request deletion of personal data where it is no longer necessary for the purpose collected, subject to ji17's legal retention obligations under the AMLA and PAGCOR regulations.
Object to processing of your data based on ji17's legitimate interests, including direct marketing communications. Objection to essential account processing may require account closure.
Receive a copy of personal data you provided to ji17 in a structured, machine-readable format, where technically feasible and where processing is based on consent or contract.
Lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe ji17 has processed your personal data in violation of the Data Privacy Act of 2012.
To exercise any of the above rights, submit a written request to Ji17's Data Protection Officer using the contact details in Section 16. Ji17 will respond to all rights requests within fifteen (15) calendar days of receiving a valid, verified request. We may need to verify your identity before processing a rights request by asking for confirmation of your registered mobile number and account information.
Some rights are subject to limitations under Philippine law — for example, ji17 cannot erase transaction records subject to AMLA retention requirements, and the right to object to security monitoring is limited where such monitoring is essential to platform safety.
Ji17 Casino is strictly for adults aged 21 years and above. Ji17 does not knowingly collect personal data from or about individuals under the age of 21. As a PAGCOR-compliant platform, Ji17 enforces mandatory identity verification to confirm each Player's age before granting full account access.
If ji17 becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, the data will be deleted (subject to any legal obligations to retain records of the attempted underage access), and deposits will be refunded where the funds can be traced to a verified adult guardian or parent.
If you believe a person under 21 has created a ji17 account, please notify our support team or Data Protection Officer immediately. We take underage access seriously and will act promptly on all credible reports.
The ji17 Platform may reference or display information about third-party services — including game providers such as PG Soft, Jili, and Pragmatic Play, and payment processors such as GCash and Maya. When you interact with third-party services, including making a GCash payment or accessing a game streamed from a provider's servers, you are also subject to that third party's privacy policy and data practices.
Ji17 is not responsible for the privacy practices of third-party service providers, game studios, or payment processors. We recommend reviewing the privacy policies of any third-party services you interact with in connection with your ji17 account.
Ji17 may update this Privacy Policy from time to time to reflect changes in our data processing practices, the services we offer, or applicable Philippine law. The effective date at the top of this Policy will be updated whenever material changes are made.
When we make material changes to this Policy — particularly changes that affect how we use your data or your rights as a data subject — we will notify registered Players via SMS to their registered mobile number and display a notice on the Platform upon login. We will provide at least fourteen (14) calendar days' notice before material changes take effect, during which time you may close your account if you do not agree to the revised Policy.
Continued use of the Platform following the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, please close your ji17 account and contact support to request deletion of your personal data in accordance with Section 12.
For all privacy-related inquiries, personal data rights requests, or complaints regarding Ji17's handling of your personal information, please contact Ji17's Data Protection Officer through the following channels:
When submitting a privacy request, please include: your registered ji17 mobile number (for account identification — never your password); a clear description of your request or complaint; any relevant account reference numbers or transaction IDs; your preferred contact method for our response.
Ji17's Data Protection Officer will acknowledge receipt of all privacy requests within three (3) business days and provide a substantive response within fifteen (15) calendar days of receiving a valid, verified request. For complex requests, we may extend the response period by a further fifteen (15) days and will notify you of the extension and the reason for it.
If you are not satisfied with Ji17's response to your privacy complaint, you have the right to escalate your complaint to the Philippine National Privacy Commission (NPC) at privacy.gov.ph.
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